![]() What does your customer feedback score mean? Here is a breakdown of the possible scores. Your business’s score is ranked on a scale of 0 to 5, and this score is updated regularly as more information is gathered from your customers. That’s kind of how Facebook customer feedback works, the better your ad, the less you pay.īased on the feedback received from customers, Facebook calculates your page’s feedback score. So you can continue playing at that club. You, of course, don’t want to pay more, so you do what you can to avoid hitting these balls out of the course. So, the club demands you pay an extra $10 for every ball hit over. But, while playing, you hit one too many balls out of the course. ![]() Your customer feedback score largely dictates your CPM, which is the main metric that indicates how much you will spend on your ads.įor example, you are a regular at your local golf course and pay the club a standard fee of $300 a month. The survey asks questions about shipping, service, quality, and more.įacebook sends a push message or they include the survey underneath the ad, for example in the image above, and this is how they collect feedback. The customer feedback score is made up of surveys that Facebook has gathered from customers. Simply put, it is based on different types of feedback from Facebook users. Let’s first understand what Facebook customer feedback is. What is the Facebook customer feedback score? ![]() This article will answer all your questions and give you a better understanding of what Facebook customer feedback is and how you can use it for your business. It wants what is best for its users, which is why Facebook customer feedback plays an important role in advertising.įacebook customer feedback score can also have a big impact on your ad campaigns. Facebook's algorithm determines what value customers give to businesses to decrease low-quality ad campaigns. If your business uses Facebook to advertise, then Facebook is already asking your customers for feedback on your business. This will help you understand where improvements can be made and help you stand out from the competition. Leveraging this tool shows that your business is interacting with its customers and listening to their opinions. Your business will be given a score, between 0-5.0, and based on this score Facebook determines how much your ads will cost and how large your reach will be.įurthermore, using the Facebook customer feedback tool is important for customer experience and satisfaction. Facebook has a tool that limits advertisers that are not delivering high-quality ads.
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